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Dealing with bullying or harassment and need support?

Button: Read our new policy

Bullying and harassment have no place in Fire and Emergency

Policy to address bullying, harassment and victimisation

We have a Policy to address bullying, harassment and victimisation. This Policy clearly outlines to our people how they are expected to behave, how to identify bullying, harassment and victimisation, and how to stop unwanted behaviour.

All Fire and Emergency people have a role to play here. We must hold ourselves and each other to account. Here’s what we can do now:

  • Read and share the Policy
  • Be an upstander! Watch the videos below to find out how you can play your part.

Check out our new Code of Behaviour which can be used as a quick reference to check our behaviour against. Print it and display it at your Fire and Emergency station, brigade or office.

Button: Download the Code

We all deserve to be treated right

We have launched our internal video campaign to raise awareness of bullying and harassment and encourage people to take action. You’ll hear real stories that had big effects on people, reminding us we deal with tough stuff every day, so we need to make sure we look after each other. Let’s start here – everyone in one canoe with no exception.

Do you think these videos will encourage our people to think about what they say and do?

Give feedback on videos

Wondering how to best use these videos to facilitate a conversation?

Make use of A guide to leading positive cultural change.

Latest updates on our work

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Behaviour and conduct office

A director of the behaviour and conduct office has been appointed and announced.

Shared code of behaviour

Commitment from Unions and Associations to support the development of a shared code of behaviour.

Support for our people

We’ve started a stocktake of our existing support channels.

As of April 2020

Established a project to make sure we have fit for purpose policies.

Policies and procedures

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We have run bullying and harassment awareness workshops.

Bullying and harassment complaints process

An interim complaints process is now in place while we work on a long-term solution.

Full programme and engagement plans

Draft programme and engagement plans developed. To be in place end of June.

Other work in progress

Volunteerism Strategy

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We now have a Volunteerism Strategy to sustain, support and grow our volunteer base across the country. Read more…

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Fire and Emergency is investing in learning tools to support people’s growth, development and innovation. Read more…

Learning tools

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People Strategy

The People Strategy is being developed with help from people across our organisation. Read more…

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Leadership development

We’ve been building our suite of leadership development opportunities, with more to follow. Read more…

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Women’s development

Women in Fire and Emergency NZ is a network of women who promote and facilitate the participation and success of women in fire and emergency roles. Read more…

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Afi Pasefika

We are extending the Afi Pasefika network across Fire and Emergency for safer Pacific communities in New Zealand. Read more…

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Kaupapa Māori

We are drafting a strategic implementation plan so we can deliver on our commitment to working with tangata whenua for safer communities. Read more…

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Safety, health and wellbeing

We’ve introduced several safety, health and wellbeing initiatives. Read more…

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Respect and inclusion

Our strategy received Board approval in June 2018 and creates a vision for how we continue to build a respectful, inclusive and diverse Fire and Emergency. Read more…

Values were announced in April, an implementation plan is in development. Read more…

Living our values

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We have launched our organisational strategic framework. Read more…

Strategic framework

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We’ve put together a Respect and Inclusion Task Force to help identify and champion the many positive role models who exist in Fire and Emergency. Read more…

Enabling role models

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Stories of our people

Since he was a toddler, Wayne Martin, Deputy Principal Rural Fire Officer, has been making the journey to Waitangi.

Waitangi Day: listening, talking and connecting

Leading by example

Shayne Kennedy has been a volunteer firefighter for 22 years. Now the Chief Fire Officer in Manly, Auckland, he’s seen directly how behaviour in the brigade can affect morale.

We want to share more positive stories about our great people. If you know of anyone who demonstrates our values in their Fire and Emergency work, let us know!

As a reminder, our values we want people to demonstrate are: we do the right thing, we serve and support, we are better together, we strive to improve. Email us your story ideas and it may feature here.

MARCH 2020
MARCH 2020
Popup for story: Waitangi Day: listening, talking and connecting Popup for story: Leading by example
MARCH 2020

Taking Stock: National Workplace Culture Hui

As part of the Positive Workplace Culture Programme, a two-day Workplace Culture Hui was held on 12 and 13 November at Westpac Stadium in Wellington.

Every year we welcome an impressive group of new recruits into the whānau. Ian Katoa is one of our newest graduates and was awarded the Most Valuable Team Player at his graduation in Rotorua in December 2019 – but it wasn’t an easy road getting there.

Ian Katoa: A new graduate gives back

MARCH 2020
MARCH 2020

Respect & Inclusion: National Rollout for Respect Workshops

As part of our focus on building a workplace where our people feel welcome, safe and valued, we ran 48 Respect & Inclusion workshops in 2019 as a pilot programme. The response has been hugely positive and we’re now working towards a national rollout.

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Values must be lived to be relevant

Our values sit at the heart of what we believe in and how we behave – but they’re no good on a page, they have to be lived.

Ruatāhuna is a tight-knit but isolated community in Te Urewera National Park. With the nearest fire station over an hour away, the community relies on local volunteer brigades to stay fire safe.

When we support each other, we support our communities

Popup for story: When we support each other, we support our communities
MARCH 2020

I Am Hope Tour: Speaking up for positive mental health

Last year we teamed up with Mike King and I Am Hope to tour fire stations around New Zealand, talking about how to help each other deal with very real mental health issues.

Popup for story: I Am Hope Tour: Speaking up for positive mental health
Popup for story: Taskforce meets to progress workplace culture change
JUNE 2019

Taskforce meets to progress workplace culture change

We are building an organisation where our people feel included, welcome and safe. To help create that, the Respect and Inclusion Taskforce is driving and championing the work underway.

Kerry Gregory recently took up his position as Deputy Chief Executive – Service Delivery, a role that takes him to every corner of New Zealand, working with our dedicated people keeping New Zealanders safe. He sees first-hand the vital importance of a positive workplace culture.

What you walk past, you condone

APRIL 2019
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Research to support recruitment

Recruiting isn’t an exact science, but Fire and Emergency undertook detailed research to ensure we’re addressing key workplace behaviours to attract the best people across a diverse set of backgrounds.

Keeping it close in Waimangaroa

There’s a tight family connection at the Waimangaroa Brigade on the West Coast, and it started when an eleven-year-old volunteered as a cadet. When Carmen Greenland turned 11, her mum ‘gently’ suggested she needed an after-school job or hobby.

Sharing our safety message in a new language

When Roy Breeze, Area Commander – Waikato, saw the multi-cultural growth in his local Hamilton communities, he decided something had to be done to ensure important safety messages were being understood and acted on. The Chinese population in particular had grown at a great rate.

Popup for story: Sharing our safety message in a new language Popup for story: Keeping it close in Waimangaroa
APRIL 2019
APRIL 2019

Give us your feedback

If you have any questions, please email and someone will get in touch with you as soon as possible.

If you need support or want to raise a bullying or harassment complaint, please visit the ‘Support’ section of this webpage.

If you are media and have questions, please contact our media team by emailing

Our current process
for bullying and harassment complaints

  • Contact Employee Assistance Programme (EAP) Services on 0800 327 669 (open to everyone)
  • Contact Safe to talk for free confidential contact with trained specialists in sexual harm on 0800 044 334 (open to everyone)
  • Te Hiku (previously region 1), Ngā Tai ki te Puku (previously region 2), Te Ūpoko (previously region 3) personnel can contact Vitae Services on 0508 664 981,
  • Te Ihu (previously region 4) and Te Kei (previously region 5) personnel can contact Workplace Support on 0800 443 445, or 0800 333 200,
  • We also have external, independent, confidential counselling and support services available for all personnel and immediate families, at no cost
  • Talk to someone you trust – this could be your manager, a peer support person, a union representative, a Regional Women’s Advisory Network representative, a human resources advisor or a safety, health and wellbeing advisor in your region.
  • Members can contact the United Fire Brigades’ Association (UFBA) on 0508 832 269 or email
  • Members can contact the NZ Professional Firefighters Union (NZPFU) on 04 568 4583 or email
  • Members can contact the Public Service Association (PSA) on 0508 367 772
  • Members can contact the Fire and Emergency Commanders Association (FECA)
  • Members can contact the Firefighters Welfare Society. The NZ Firefighters Welfare Society offers membership to all those who are or who have been associated with Fire and Emergency New Zealand. Information can be found on their contact page.

If you have experienced unwanted behaviour and would like to raise a complaint or seek advice, you can contact our Behaviour and Conduct Office (BCO) who will deal with your matter completely confidentially.

Reaching out to someone can be difficult and stressful. We are here to support you and take reports of unwanted behaviour seriously.

We have a bullying and harassment complaints process for people who want to raise a complaint or seek advice about their options. This process allows people to talk with someone impartially and confidentially.

Someone from the BCO will respond to you within three working days.

How to raise a complaint or seek advice

How to seek support:

You can contact the BCO by:

Support for victims of sexual harm

This page will help link you to support available if you have experienced sexual harm.

What is the Behaviour and Conduct Office (BCO)

The Behaviour and Conduct Office (BCO) is an impartial office within Fire and Emergency New Zealand. It was established to provide a central point for education, training and guidance relating to values-based behaviour.

The BCO is responsible for proactively setting standards and providing education, data and intelligence to prevent unwanted behaviour from occurring. Where it does occur the BCO will effectively manage complaints and work with individuals to restore positive working relationships following a complaint.

What the BCO will do with your information

The information you provide allows the BCO to contact you about your complaint and determine the next steps for resolving your complaint in a fair and transparent way. The BCO is completely separate from the issue and those that are involved in the complaint.

Any personal information that you provide us will be confidential and will not be shared unless you give us your permission to do so, or where there is a risk of harm to you or someone else.

You can also contact the BCO to enquire about the process and seek information on how to deal with unwanted behaviour or to respond to a complaint.

Who can use our current complaints process

Our current complaints process is available to anyone who wants to raise a complaint of bullying and/or harassment by Fire and Emergency people, or to seek advice or information about the options and process for resolving complaints.The current process is:

  • available to employees, volunteers and members of the public.
  • available as a resource for managers and leaders to provide information about how to respond to complaints, and supporting early resolution where possible
  • in place from Monday 2nd March 2020 and forms the first function of the Behaviour and Conduct Office.

Behaviour and Conduct office:

Phone: 0800 470 951

We’re creating a Fire and Emergency where everyone is included, welcome and safe

Fire and Emergency New Zealand was formed in July 2017 and brought together 14,000 people across 40 different organisations, all with different cultures and ways of doing things.

We are creating a new culture in our organisation going forward.

We’ve been working towards this for some time, here’s our story so far…

He waka eke noa

in one canoe with no exception

Button: Read our 12 month report

When we formed, an agreement was co-signed with unions and associations to work together to protect the health and safety of our people.

This is our moment to create a place where everyone is genuinely included, welcome and safe. We must be the trusted organisation our communities deserve.

We’ve been delivering the work programme outlined in our Respect and Inclusion Strategy since June 2018.

In January 2019, the findings of an independent review of Fire and Emergency’s workplace policies, procedures and practices to address bullying and harassment was released. This review was our choice. It was our line in the sand – bullying and harassment have no place, not in our place.

In April 2019, we released our action plan to map out the busy road ahead.

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In October 2019, we released our first six-month progress report for the Positive Workplace Culture programme.

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In April 2020, we released our second six-month progress report for the Positive Workplace Culture Programme.

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In October 2020, we released our third six-month progress report for the Positive Workplace Culture Programme.

icon for our 12 month report

In April 2021 we released our fourth six-month progress report, two years into our journey.

icon for our 12 month report

In October 2021 we released our fifth six-month progress report for the Positive Workplace Culture Programme

icon for our 12 month report

The images we have used on this page are from our Fire and Emergency photo library, if you have any concerns about the use of these images, please contact

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